FAQ's

WHEN AND HOW WILL I RECEIVE MY GIFTS?

All earned gifts and program completions are given out at Customer Appreciation Night (C.A.N). See our Facebook page for the dates of these scheduled events. We will celebrate your success and you may even be asked to share a testimony with our new & existing customers that are joining us. Please RSVP for C.A.N. using this link, whether you are coming for the first time or are a repeated customer picking up gifts. Each time you attend C.A.N we need an RSVP form -  https://forms.gle/BicY125CJYoy9Z6PA. You will also use the same link to submit a Gift Request for any gifts earned. Only gifts that have been approved can be redeemed at C.A.N.

Each Thursday we are preparing gifts for over 50+ customers from an offsite warehouse and in order to serve you best it is crucial to have all RSVPs submitted by Wednesday night (prior to C.A.N) to ensure your gifts are ready for pickup.

If you have any questions please reach out to our Gift Department at: giftdept@ezrainbows.com

Thank you so much!! We look forward to seeing you!!

WHAT IS THE PROCESS FOR MY RAINBOW PAYOFF?

Once you feel you have completed your program in its entirety (meaning all rules, qualifications & guidelines have been met) then send an email to giftdept@ezrainbows.com.

You will receive a response within 4-6 weeks with an approval or questions that the verification department may have for you.

Please allow up to 8 weeks to process account credits/commissions. Any/all questions can be directed at giftdept@ezrainbows.com.

WHY WORD OF MOUTH ADVERTISING?

The best “thank you” is a referral from you and you are the most wonderful “walking” bulletin boards - and you are everywhere and not just on the side of the interstate. People believe their friends/relatives rather than a stranger paid to say something on an infomercial. Plus, seeing it in your home, is truly: believing. Our advertising budget is spent on you spreading the word and then we get to shower you with amazing gifts and incentives. Approximately, $7,500,000 is distributed to our fans - that is you.

HOW LONG IS A RAINBOW PRESENTATION?

A safe bet is to allot 2 hours for the demo in order to show all the Rainbow can do. However, we have discovered that friends love to talk with one another and it becomes a lot of socializing (which we enjoy). They may also have a lot of questions and perhaps decide to keep the Rainbow.  So, it is best to plan on a time when your friends/family are not rushing out for another planned engagement.  To be on the safe side plan for 2 1/2 - 3 hours.

WHERE CAN I PURCHASE ADDITIONAL PARTS, ACCESSORIES, FRAGRANCES AND SOLUTIONS?

To order the basics. Click Here.

WHERE CAN I LOCATE THE SERVICE CENTER FOR WARRANTY PURPOSES OR TO PURCHASE ADDITIONAL SUPPLIES?

Click Here for Directions.

You can also reach us at 480-597-5254 (Option 1)

HOW OFTEN DO I NEED TO CHANGE THE HEPA NEUTRALIZER?

It is recommended that you have an Authorized Rainbow Service Center inspect your HEPA Neutralizer after two years of use. After five years of use, the HEPA Neutralizer should be replaced (by an Authorized Service Center) to ensure your Rainbow performs its best.

WHAT IS COVERED UNDER THE RAINBOW WARRANTY?

Rexair provides to its independent Authorized Rainbow Distributors a written four (4) year warranty on the Rainbow Cleaning System and attached accessories and a ten (10) year warranty on the vacuum cleaner motor/electronic controller. These warranties do not cover normal wear and tear arising from usage of products - such as belts, HEPA Neutralizer, etc. There is a $30 per hour fee to service all units outside of warranty.

DO AUTHORIZED RAINBOW DISTRIBUTORS SELL THE RAINBOW HOME CLEANING SYSTEM ON THE INTERNET, AND CAN I SAFELY PURCHASE A RAINBOW ONLINE?

No. Authorized Rainbow Distributors sell the Rainbow Home Cleaning System exclusively through in-home demonstrations. Importantly, only Rainbow products sold by Authorized Rainbow Distributors in the home come with an authorized warranty. Rainbow products purchased through unauthorized channels, including the Internet, are not covered by an authorized warranty. In addition, there is no guarantee that products sold on the Internet are either new or genuine Rainbow Products.